FAQs

ISMOD is an alternative for adult smokers who would otherwise continue to smoke and want to enjoy real tobacco taste without many of the inconveniences of cigarettes, such as ash or smoke. It is not for people who have quit smoking or have never smoked. 

ISMOD is a SMART smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release flavourful nicotine-containing
vapour. 

No. ISMOD is not a device intended to help you quit smoking. if you’re thinking about the health effects of smoking, your best option is to quit tobacco altogether.

ISMOD does not produce smoke because it doesn't burn tobacco. Instead, it creates a vapour from the tobacco which is what you
observe while using ISMOD.

ISMOD does not produce smoke because it doesn't burn tobacco. Instead, it creates a vapor from the tobacco which is what you observe while using ISMOD.

Yes, it can be used with other
heat sticks.

No, you should not. ISMOD devices have been designed to work with tobacco heating sticks such as BUDDZ or similar.

It is only by using both together that you can take full advantage of the
benefits that the system provides.

No, it is not advisable to reheat a previously used heat stick, as
doing so may lead to unfavourable experiences.

Keep your device away from heat and water, and try not to keep it in direct sunlight or in a hot place for an extended period because this might damage the electronics and battery of your ISMOD.

ISMOD II Plus

  1. Pull out the protective top cover of the tobacco rod.
  2. Insert the cleaning tool according to the provided instructions.
  3. Turn the cleaning tool several times to remove residue.
  4. Dispose of the residue properly and make sure the heating chamber is clean before reusing the device.

ISMOD Jet

  1. Remove the top cover from the main body.
  2. Use a cleaning stick to clean the stick holder and the heating chamber.

ISMOD NANO

  1. Remove the top cover from the main body.
  2. Pull out the heating pin from the main body.
  3. Push the stick holder through the left button and pull it out.
  4. Take out all the parts and clean the heating chamber using a cleaning stick.
  5. Clean the stick holder with the cleaning sticks.

ISMOD Mini

  1. Press the button 5 times quickly to enter the self-cleaning mode.
  2. The device will vibrate while the three indicator lights blink simultaneously.
  3. When the self-cleaning is complete, the device will generate a prompt vibration.
  4. The entire cleaning process takes 50 seconds.

For optimal performance, it's recommended to perform basic cleaning daily and a thorough
clean after every pack, using the ISMOD cleaning kit and sticks.

Regular cleaning helps maintain the functionality and longevity of your ISMOD device while ensuring a consistent and enjoyable heating experience.

ISMOD devices come with a cable to charge your devices. To maintain
the battery and avoid harming your device, make sure you’re using a 5-volt adapter when plugging in the electricity. It is highly recommended to charge the device using a laptop or other battery sources, such as power banks. Avoid charging your device in the car or any place where the electric current is not
stable, as this can damage the electronics.

Refer to our user guides; if it still is not working, contact our customer support team by email at cs@ismodjo.com or fill out the Contact Us form.

ISMOD II Plus: You can find the identification number of your ISMOD II Plus by scanning the QR code present on the rod when you remove the cap.
ISMOD Jet: You can find the identification number of your ISMOD Jet by scanning the QR code present on the device when opening the cover.
ISMOD NANO: You can find the identification number of your ISMOD NANO in 2 easy steps: Remove the ISMOD NANO top head and scan the QR code found on the lower part of the NANO head.
ISMOD Mini: You can find the identification number of your ISMOD Mini by scanning the QR code on the back and bottom sides of the device.

Needs charging.

Yes, we do. Please refer to our products page for more information.

An electronic gadget called a "heat-not-burn device" is made to heat tobacco or other substances without burning them. In comparison to traditional smoking, it produces a vapour that may be inhaled.
offering a tobacco experience with possibly less exposure to dangerous toxins.

Many countries and regions have age restrictions in place for purchasing HNB devices. Typically, these devices are not sold to individuals under a certain age of 19 in Jordan.

The majority of HNB devices are made to be used with tobacco heat sticks. It can be risky and damaging to try to use other drugs that aren't meant for these devices.

HNB devices don't produce smoke; they produce an aerosol. However, since the aerosol may include dangerous chemicals, it's still suggested to use these devices in places where smoking is allowed or defined.

ISMOD II PLUS

ISMOD II Plus is the standout model in our range, offering the unique ability to share a session with another person or enjoy two consecutive sessions.

ISMOD II Plus heat rods click back into place using magnets,
keeping them securely in place.

It takes around 3 hours to fully charge your ISMOD II Plus battery
base and 6 minutes to charge the heating rods.

ISMOD JET

ISMOD Jet stands as the latest addition to our product lineup, featuring the capability to enjoy sessions of up to 40 heat sticks. It also offers the convenience of
switching between regular and high heat intensities.

To initiate a session, simply insert the heat stick, and your session will commence after the second vibration, without the need to press any buttons.

Simply insert the heat stick, and your session will begin after the 2nd
vibration. No need to push any buttons.

It typically requires around 3.5 hours to fully charge your ISMOD JET.

ISMOD NANO

ISMOD NANO stands out as the most cutting-edge model within our product lineup, featuring the flexibility to adjust the heat intensity between low, medium, and high. You can conveniently eject the heat stick with a simple slide button on the side of the device, and it allows you to easily replace the heating pins on your own, simplifying the maintenance of
your device.

It typically requires 1.5 hours to fully
charge your ISMOD NANO.

ISMOD MINI

ISMOD Mini is the lightest device on the market, with the ability to
self-clean and easily eject the top head with a simple slide button on the side of the device. It allows you to enjoy up to 10 heat sticks on a single charge by adjusting the heat intensity to low, medium, or high. ISMOD Mini is designed to offer the same user experience session in a smarter way at an affordable price.

It takes around 1.5 hours or 90 minutes, to fully charge your ISMOD
Mini.

BUDDZ Tobacco Sticks

Yes, Buddz has less smell.

Yes, Buddz can be used with other heating devices.

II Plus: Up to 28 Heat Sticks

Jet: Up to 40 Heat Sticks

Nano: Up to 20 Heat Sticks

Mini: Up to 10 Heat Sticks

BUDDZ offers 5 flavours:

  1. Lava: Rich aroma with balanced intensity delivers high satisfaction
  2. Scarlet: A balanced experience with smooth and satisfying intensity
  3. Aqua: A blended flavour with a unique composition for an enjoyable experience
  4. Kira: Refreshing Blueberry flavour with high intensity, delivering a rich aroma
  5. Cruise: A menthol experience that delivers a refreshing minty coolness with a hint of sweetness.